NY Times report here

The dabbawalas have been well known in Mumbai and around India and have been case studies in MBA schools across India. They really got noticed a couple of years ago when their business model was discussed as a case study at the Harvard Business School. Last December, students at Stanford GSB met them as part of their India Study trip. Forbes magazine, in 1998, gave this service the highest quality rating of Six Sigma.

Check out a video report here -


and here is their site - My Dabbawala.com